Privacy Policy

Our privacy commitment

Trans-Care Rescue Ltd. (“Trans-Care Rescue”, “we”, “us” or “our”) is responsible for personal information under its control. We handle personal information in accordance with applicable Canadian privacy law and use it only for reasonable business purposes identified in this policy or otherwise explained at the time of collection.

This policy applies to visitors of trans-carerescue.com and people who submit an enquiry, request pricing, ask about training or service, or otherwise communicate with us through the website.

Information we collect

Depending on how you interact with the website, we may collect:

• Contact information: your name, email address, telephone number, province or territory, department, company or organization.

• Enquiry details: the product, course or service that interests you, requested timelines, quantities and the content of your message.

• Business communications: records of correspondence and follow-up relating to your request.

• Technical and usage information: pages visited, referring page, browser, device, approximate region and performance information collected by our hosting and measurement tools.

• Consent preferences: whether you accepted or rejected optional analytics cookies.

Please do not include sensitive personal, medical, financial or emergency-response information in a website form unless we specifically request it through an appropriate channel.

How we use information

We may use personal information to:

• respond to enquiries and connect you with the appropriate equipment, training or service representative;

• prepare pricing, availability information, service arrangements or training proposals;

• create and manage a lead or business contact record in our customer relationship management system;

• operate, secure, troubleshoot and improve the website and our services;

• measure website performance and understand aggregate website usage;

• maintain appropriate business records and meet legal, regulatory, accounting or safety obligations; and

• prevent fraud, misuse, security incidents or other unlawful activity.

We do not sell or rent personal information. We do not send form answers, names, email addresses, telephone numbers or message content to our website analytics tools.

Consent and your choices

We seek consent where required and limit collection, use and disclosure to reasonable purposes. Consent may be express or implied depending on the sensitivity of the information and the context. For example, submitting a request authorizes us to use the information to respond and follow up.

Optional Google analytics tools stay off unless you accept analytics through our consent banner. You can change that preference at any time using “Cookie settings” in the footer. Withdrawing consent does not affect processing that occurred before withdrawal and may be subject to legal or contractual restrictions.

When we share information

We may provide personal information to employees and service providers that need it to perform work for us. These providers may support website hosting, database and content management, email delivery, customer relationship management, security, analytics and technical operations. Current website providers include Vercel, Payload CMS, Neon, Odoo, Resend and, when analytics consent is accepted, Google.

We may also disclose information when required or permitted by law, to protect rights or safety, to investigate misuse, or as part of a proposed or completed business transaction. Service providers are expected to handle information only for the services they provide and with appropriate safeguards.

Processing outside Canada

Some service providers may process or store information in Canada, the United States or other jurisdictions where they operate. Information processed outside your province or outside Canada may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement or regulatory authorities in accordance with those laws.

Retention and safeguards

We retain personal information only as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business records, and to meet legal or regulatory requirements. Retention periods vary with the nature of the relationship and information.

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Access, correction and complaints

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct information that is inaccurate or incomplete, or raise a concern about our privacy practices. We may need to verify your identity before responding and may be unable to provide information where an exception under applicable law applies.

If a concern is not resolved, you may have the right to contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction.

Children’s privacy

This website is intended for organizations, professionals and adults seeking fire, rescue, training and safety-related products or services. It is not directed to children, and we do not knowingly collect personal information from children through the website.

Updates and contact

We may update this policy as our practices, services or legal requirements change. The “Last updated” date identifies the current version. Material changes will be communicated in a reasonable manner.

Privacy questions or requests can be sent to reception@trans-carerescue.com or mailed to Trans-Care Rescue Ltd., 225 Service Road West, Langham, Saskatchewan S0K 2L0. You may also call 1-800-717-3728.